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- Create new Zendesk Macros to automate the work for all support staff agents.- Be comfortable with Zen Desk to create your own Views to process tickets faster. - Create new docs that are missing after you’ve resolved support requests.
Your main work will be Chatting with customer through the facebook, Zalo, Weichat ... I require someone that is knowledgable about Bitcoin and crpytocurrency to act as a support rep and answer various newbie questions about various topics.We also need team members who are able to efficiently find answers to their questions. You will be doing list building, email address research, mail merging, scraping, web research and data entry.Must have 1-3 years relevant work experience in a fast paced environment.- Think analytically to come up with logical solutions.- Troubleshoot issues and create detailed bug reports (incl. - Continue learning and building on your programming languages in order to provide the best -customer support in the tech industry and contribute to our plugins and addons.